At Qimti Food, we value our customers and strive to ensure every product reaches you in perfect condition. However, please note the following guidelines for any return or refund request:

1.  Unboxing Video Requirement

We do not accept any return or refund requests without a proper unboxing video of the parcel. The video must clearly show:

• The sealed parcel before
• The complete unboxing
• The condition and contents of the received

2.  Claim Submission Window

All refund or return claims must be submitted within 48 hours of receiving the parcel, along with the unboxing video as evidence.

3.  Review Process

Once we receive your claim and video proof, our team will review it promptly and communicate the next steps.

Thank you for your understanding and cooperation.

return and refund:-

we will accept return with in 48 working hours, once refund is approved, we will credit the refund amount with in 5-6 working days.

shipping:-

orders will be delivered with in 5-6 working days